JedX — Engineering Digital Excellence

Introduction

JedX Company For Communications and Information Technology ("JedX", "we", "us", or "our"), Unified No. 7053820358, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jedx.com.sa, use our services, or communicate with us through any channel, including WhatsApp Business.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to: your name, email address, phone number, company name, and project details when you contact us through our website contact form, email, phone, or WhatsApp. We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use the information we collect to: respond to your inquiries and provide customer support; deliver the services you have requested; send you project updates, invoices, and related communications; improve our website and services; comply with legal obligations under Saudi Arabian law; and communicate with you via WhatsApp Business for service-related updates, project notifications, and customer support, only when you have provided explicit consent.

WhatsApp Business Communications

We use WhatsApp Business API to communicate with clients who have opted in to receive messages. Messages may include project updates, service notifications, appointment confirmations, and customer support responses. You can opt out of WhatsApp communications at any time by replying "STOP" to any message or by contacting us at info@jedx.com.sa. We do not share your WhatsApp data with third parties for marketing purposes. All WhatsApp communications are subject to Meta's WhatsApp Business Terms of Service.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as hosting providers and payment processors, provided they agree to keep your information confidential. We may also disclose your information when required by law, court order, or governmental regulation in the Kingdom of Saudi Arabia.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

In accordance with the Saudi Arabian Personal Data Protection Law (PDPL), you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your personal data; withdraw consent for data processing; and file a complaint with the relevant authority. To exercise any of these rights, please contact us at info@jedx.com.sa.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: info@jedx.com.sa or call +966 558936027. Our office is located at Al Hamra District, Makkah, Saudi Arabia.